Refund & Exchange Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by Rebellion Cigars LLC.

All our products are subject to careful inspection before being shipped.  If, by chance, you do receive a defective or damaged item, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are only accepted if you received an incorrect, damaged or defective product. Returns are handled on a case-by-case basis.

To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. You will also need the receipt or proof of purchase.  For cigars by the box/bundle of 20 cigars or more, we permit a 1 stick allowance, but the remaining cigars must be returned to receive a full credit or refund, less shipping charges.  If you try more than 1 stick, pro-rata credit is applied, less shipping charges.  For samplers, returns must be in an unopened condition to receive full credit.  Cigars must be returned in their cellophane wrappers.  Please keep the original packaging and any accessories to return with the item, and do not return any cut or smoked cigars as this may affect your refund.

To start a return, you can contact us at rebellioncigars@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@rebellioncigars.com

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please send us photographs of any damaged or defective items so that we can evaluate the issue.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale, then it may not be eligible for a refund if you have changed your mind. If you are in any doubt, please contact us before making your purchase.